Customer Service

We value our customers and look to provide you with outstanding customer support. For information on frequently asked questions, click the appropriate section below. If you have questions regarding in store purchases, please email customerservice@shop344.com.

  1. Phone Orders
  2. Mail Orders
  3. Order Status
  4. Modify or Cancel an Order
  5. Shipping
  6. Tracking your Shop344 Order
  7. Payment Methods
  8. Size Charts
  9. Sizes
  10. Availability
  11. Registering to Become a Preferred 344 Customer
  12. Items Out of Stock
  13. Inaccuracy Disclaimer
  14. Exchange/Return Policy on Full-priced Merchandise
  15. Returns/Exchanges for Defective Items
  16. Gift Cards

Phone Orders

We are not accepting phone orders at this time.

Mail Orders

We are not accepting orders by mail at this time.

Order Status

To check your order status please login to our web site and check the status of your order. If you have received a tracking number follow the instructions on the confirmation email. If you have any questions or need assistance please email us at ecomcustomerservice@shop344.com.

Modify or Cancel and Order

We want to process and ship your order to you as quickly as possible. In order to do this we are not able to modify or cancel an order once it has been placed. 

Shipping

Currently we are only shipping merchandise to addresses in the Continental United States. We regret we are not able to ship to P.O. boxes, APO addresses, or US territories at this time. Please see our shipping information below to determine shipping costs. Shop 344 offers the following shipping method:

 

344 Select. Your package will arrive in 5-7 business days. $5.95. * Free shipping on August 16 and 17, 2014.

 

 

* Orders are processed Monday-Friday, excluding holidays. Orders placed after 12 pm Friday, weekend days or holidays will begin processing the next business day.

 

Tracking your Shop 344 Order

You will receive an email with a tracking number when your order ships. Follow the instructions in the email to follow the shipping of your order.

Payment Methods

344 Accepts the following credit/debit cards for payment: MasterCard, Visa, American Express, Discover cards. Payment for orders is made through Authorize.net. a secure SSL web site.

Size Charts

Many of the items sold on the 344 web site are one size and fit most. For those items that are available in different sizes please refer to the charts below:

 

Size Chart - Tops, Dresses
Size XS S M L
  1/2 3/4 - 5/6 7/8 - 9/10 11/12
Bust (in) 31 - 32 33 - 34 35 - 36 37 - 38

 

Measuring the chest: With your arms relaxed at your sides, measure around the fullest part of your chest.

 

Size Chart - Bottoms, Pants, Skirts and Jeans
SIZE XS S M L
  1/2 3/4 - 5/6 7/8 - 9/10 11/12
Waist(in) 23 - 24 25 - 26 27 - 28 29 - 30
Hips (in) 33 - 34 35 - 36 37 - 38 39 - 40

 

Measuring the Waist: Measure around the narrowest part of your waist. To ensure a comfortable fit, do not pull measuring tape too tightly.
Measuring the Hips: With your feet about 6 inches apart, measure around the fullest part of your hips.

 

Sizes

When you click on the size and color buttons of an item the available sizes and colors will be listed in the pull-down window. If a size and/or color are not listed they are currently not available.

Availability

Many items sold on the 344 web site are exclusive to the web site and may not be available in our stores.

Registering to Become a Preferred 344 Customer

Becoming a 344 Preferred Customer allows you quick and easy access to shopping our site as well as alerting you of our fabulous 344 customer special offers and promotions. It's easy to become a preferred 344 customer! All you need to do is complete the registration form. Your information will be safely transferred using HTTPS (secure http) and SSL (Secure Socket Layer). It will be available for you to easily complete an order any time of the day or night! You won't need to re-enter billing or shipping information every time you want to place an order, unless this information has changed or you want to ship to a different location (sending someone a 344 gift?). You can shop, browse and complete an order easily being a Preferred 344 Customer.

 

Forgot your 344 sign on or password? No worries! We will be happy to send it to you. Just go to “My 344 Account”, click on “Forgot my 344 password”. Enter your email address associated with your 344 account and an email will be sent to you within 30 minutes to reset your preferred 344 password. Don't forget to keep your information updated.

Items Out Of Stock

We never want to disappoint our customers, so here at 344 we do our best to remove an item from our web site if it is not available. If we should miss removing an item from our web site and you place an order you will receive an email advising you that the item is out of stock and that it is being removed from your order. Please note you will not be charged for an item that is out of stock. You will only be charged for items that are shipped to you.

Inaccuracy Disclaimer

At Shop 344 we do our best to do things right, but if by chance we should make a typographical error, or leave out information that may relate to product descriptions, pricing or availability, we reserve the right to correct any errors, inaccuracies, and to change/update information at any time without prior notice. (This also applies once and order has been submitted).

Shop 344 Exchange/ Return Policy on Full Priced Merchandise

We will gladly exchange or accept the return of any unworn, FULL PRICED merchandise within 14 business days from the date the order was placed.

 

PLEASE NOTE: SALE AND 344 BASEMENT ITEMS ARE FINAL SALE. Returns and Exchanges will not be made on any Sale or Basement Item.

 

The following exchange/return policy and procedures applies only to online purchases of Full Priced Merchandise made though the 344 web site. For an item to be eligible for a full priced exchange/refund it must meet the following criteria: 

  1. Merchandise must be unworn with tags still attached.
  2. All jewelry, lingerie, swimwear, accessories, bike shorts, special occasion dresses and sale merchandise are FINAL SALE.
  3. Swimwear and other products applicable must still have the sanitary liner intact.
  4. Merchandise purchased on the Shop 344 e commerce web site can only be returned or exchanged through the web site.
  5. Exchanges or return by mail: Original exchange/return portion of the Order Summary Sheet must be completed and enclosed in the package.
  6. Use the original mailing envelope to ship the merchandise. This envelope has a 2nd strip of tape so it is easy to reseal. You may choose what method of shipping you use to return the merchandise to us. We suggest you choose a carrier that supplies a tracking number if for some reason the package does not arrive back at the Shop 344 warehouse.
  7. We will not be held responsible for crediting your account if you cannot verify receipt by Shop 344 of the product return.
  8. Refunds will be processed once the returning merchandise is received at our warehouse.
  9. Mail the package to: Shop 344 E Commerce Returns, 21 Dry Dock Ave., 401W, Boston, MA 02210.
  10. Please allow 2-4 weeks from the return ship date for your return to be processed and your account to be credited. Please note it may take 1-2 billing cycles for the credit to appear on your credit card statement.

Contact us at ecomcustomerservice@shop344.com or call 617 443 4001 x103.

Returns/Exchanges for Defective Items

If you should receive defective merchandise or an item that is different from the invoice it may be exchanged or returned for a refund. Please note: All defective merchandise is subject to inspection.

 

Please mail the merchandise to: Shop 344 E Commerce Returns/Exchanges, 21 Dry Dock Ave., 401W, Boston, MA 02210. Please make sure the exchange/return portion of the Original Summary Sheet is in the package with the merchandise and that you have marked off the proper return code. If defective, please describe the defect in the notes section. If you would like a replacement please indicate exchange in the notes section. Once we receive and inspect the merchandise, if available, we will ship you a replacement/correct item free of charge. If you request an exchange for any reason other than defective merchandise, there will be a $5.00 restocking charge. If the item is no longer available we will contact you via email and offer you an alternative item or a credit.

 

Gift Cards

In Store Gift Card:     

  1. This card can be  purchased on line or in store. This card can be used for the purchase of merchandise at any 344 store. Not for use on line. (see details below regarding on line gift cards)
  2. Protect this card and treat it as you would cash.  Lost, stolen or damaged cards will not be replaced.  This card cannot be redeemed for cash or refunded on remaining balance. Gift card void if not activated by cashier at time of purchase. Merchandise purchased with a gift card that is subsequently returned will be refunded in the form of store credit.
  3. For store locations please visit our website at www.shop344.com.

 

Gift cards cannot be purchased with previously purchased gift cards.


All 344 In Store Gift Cards are non refundable.
 

 

 


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